When it comes to making an exquisite first impression with a potential client, your front office is the face of the business.
In Part 1 of this training, we will help your team master:
- The do’s and don’ts of first time interactions with patients
- Standard operating procedures through the client journey
- How to create a “wow” experience for your clients each and every interaction
- Phone etiquette and conversion strategies to capture leads and get them in the door sooner
Includes: 2.5 hour curriculum intensive, 45 prep-call with strategic growth advisor
In Part 2 of this training, we will help your team master
- Handling price shoppers
- Provider credentialing
- Customized phone script with roleplays
- Secret shopper phone call and assessment
Includes:
- 2.5 hour curriculum intensive
- 45 prep-call with strategic growth advisor